22CPU088 - Support Technician for Client Services (Level 2)

⁠⁠⁠The Client Services team within Comcare provides a responsive and respectful frontline function for desktop and end user support within Comcare’s ICT environment. This team provides guidance and assistance in the management of service requests, incidents and ICT asset management

The Support Technician will provide support for Comcare’s personal computing environment while maintaining and upgrading the standard operating environment (SOE). They will need well developed technical skills and great customer service skills to effectively support Comcare’s ICT environment.

The successful candidate must have experience in delivering a SOE rollout across the organisation, this includes building and deploying laptops and taking direction from the assigned Project Manager.

The successful candidate will have the following;

• Minimum 18 months in a similar role working in an IT Helpdesk environment
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Demonstrated ability to act independently to resolve problems.
• Initiative and diligence in support and service delivery.
• Demonstrated ability to manage multiple priorities and follow through to completion.
• Demonstrated knowledge in Microsoft Operations Systems and Client Applications.
• Experience with Microsoft Outlook / Microsoft Exchange / Active Directory.
• Experience with Installation/troubleshooting of user hardware

* Please note Comcare's WHS requirement for access to Comcare's premises below prior to submitting candidates:
It is a Comcare requirement that all Specified Personnel of the Seller must be up to date with their COVID-19 vaccination. This is required to ensure the safety of all employees and contractors and the individuals with whom they interact, pursuant to Comcare’s obligations under the Work Health and Safety Act 2011.

The Seller is required to provide assurance that suitable proof of up-to-date vaccination status has been sighted. There are exemptions to this condition for those persons who have a medical contraindication which prevents them from receiving the vaccination. If an exemption applies, the Seller must provide assurance that suitable evidence has been sighted.