Closed
The First Nations Digital Support Hub Program
Tender ID: 615005
Tender Details
Organisation:
Tender #:
GO8430
Status:
Closed
Publish Date:
22 May 2026
Closing Date:
30 June 2026
Closing Time:
05:00 PM (Australia/ACT)
Tender Description
In the 2024-25 Budget, the Australian Government provided funding to support the digital ability and literacy of First Nations Australians, to help progress Closing the Gap Target 17: By 2026, Aboriginal and Torres Strait Islander people have equal levels of digital inclusion, through the following programs:
- $4 million over one year to establish the First Nations Digital Support Hub, across two streams of funding:
- Stream 1 (website): $0.5 million to establish and maintain a website, which delivers digital literacy and connectivity in plain English and in First Nations languages
- Stream 2 (call centre): $3.5 million to establish a call centre to provide advice on the digital options and connectivity challenges that communities may face.
- $18 million over one year for a Network of Digital Mentors
Refer to the National Agreement on Closing the Gap for more information on these targets and priority reforms.
Both programs aim to improve First Nations digital inclusion by providing culturally safe advice and support to First Nations Australians regarding the use of telecommunications services, online safety, accessing essential services and troubleshooting connectivity issues. Delivery will be flexible to ensure the programs are responsive to changes in consumer experiences and expectations over time.
First Nations Digital Support Hub
The purpose of the First Nations Digital Support Hub Program (Digital Support Hub) is to support digital ability and connectivity literacy for First Nations people and communities, supporting and enabling skills development to be online safely and effectively, and to determine the connectivity options best for community members. It will provide this support through an online website, provide materials and resources, and telephone/email assistance. The Digital Support Hub will not be a walk-in centre that services customers in-person.
Location
Western Australia
:
Gascoyne
:
Goldfields/Esperance
:
Great Southern
:
Kimberley
:
Mid West
:
Peel
:
Perth Metropolitan
:
Pilbara
:
South West
:
Wheatbelt
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania
Similar Tenders
Active opportunities matching this tender's categories and regions.