Australian War Memorial Telephone Managed Services

⁠⁠⁠The scope includes: Planning, facilitating and reporting on a BuyICT-specific incident response tabletop exercise Testing incident response activation, escalation pathways, ServiceNow coordination, ev...

⁠⁠⁠Provision of consultation support, on a time and materials basis, for the implementation of a Keycloak-based CIAM solution in the department The supplier must demonstrate extensive experience in the d...

⁠⁠⁠The system is built on the Microsoft Power Platform, including Power Pages, Model-driven App, Power Automate, Dataverse, and SharePoint. The scope includes: Incident, problem, and request management C...

⁠⁠⁠The successful vendor will act as DISR's implementation partner. The scope includes: Coordinating site activities across all nominated interstate locations Validating hardware deliveries Replacing exi...

⁠⁠⁠The scope includes: Establishing a baseline accessibility compliance position across the in-scope GovAI products Identifying opportunities for remediation Providing a repeatable methodology to support...

⁠⁠⁠The scope includes: Development of an integrated enterprise view of DHA's services and operating model Detailed process mapping of DHA's Service Operations function Process redesign to support task sp...

⁠⁠⁠The RFI seeks information on: Available products Implementation approaches Solution capabilities Delivery and support models Hosting Integration Records and audit functionality Reporting Licensing Ind...

⁠⁠⁠The scope of services is expected to include: Provision of a service desk for the logging, management and resolution of incidents, defects and service requests Ongoing website maintenance, including t...