1 x Problem Manager – Canberra, Geelong or Perth
Tender ID: 454502
Tender Details
Tender Description
This Tender is invited by the Issuer.
The Problem Manager is responsible for operational problem management across ICT Operations. They will need to manage problem records across the entire lifecycle. This staff member will also be required to assist with other duties within the Service Management Operations team as workload allows.
Duties:
• Work with the Assistant Director Service Management Operations Management to manage the Service Management Operations workload;
• Manage Problems from identification, resolution and problem remediation activities;
• Chair problem forum working with stakeholders to ensure that actions are being completed in response to problem management process;
• Completing all required problem management reporting
• Communicate effectively to a variety of stakeholders with differing levels of ICT knowledge;
• Helping with other Service Management Operations duties when workload allows.
• Participating in the Major Incident On-call, responding to major incidents in accordance with major incidents processes and standards.
• Effectively prioritise work and respond to changes in fast paced dynamic environment;
• Have a commitment to achieving positive outcomes for all stakeholders internal and external;
• Have the ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards;
• Manage confidential and sensitive information;
• Foster a positive culture within the Service Operations team aligned with Agency values;
• Build and maintain effective working relationships with internal and external stakeholders • Adhere to the incremental delivery approach to enable the project to deliver early and continuously
Location
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