Equitable Access to Registration and Licensing Services - Foundation Workstream
Tender ID: 595982
Tender Details
Tender Description
Purpose:
Austroads has found registration and licensing authorities do not have sufficient formal engagement with people with disabilities and are not fully aware of barriers in complying with registration and licensing requirements. This project will identify opportunities to provide a customer centric approach and reduce unnecessary barriers to people with disability.
The term disability is used broadly, and includes people with health and neurodiverse conditions that impact their ability to access registration and licensing services.
Austroads seeks responses from appropriately experienced service providers to support Austroads to develop an engagement framework with stakeholders, conduct ethnographic research and develop centralised information resources for customers in Australia and New Zealand and prepare reports for the Registration and Licensing Task Force.
Deliverables:
This workstream will produce the following deliverables:
• Project Development Plan including stakeholder engagement approach
• Data Management Plan
• Research Synopsis including Introduction and report structure
• Internal Reports on Ethnographic Research and Engagement Framework for the Registration and Licensing Task Force
• A Research Report on the Foundation and Vehicle Workstreams
• Establishment of a centralised Information Resource (IR)
• Contribute to a webinar and publicity on the IR.
Also included as part of this tender are the following documents:
• Master Services Agreement outlining our Terms and Conditions. Please note that our Terms and Conditions are not negotiable.
All submissions that are research project based must adhere to the Austroads style requirements and the Australian Government Style Manual
Summary of Austroads Publication Requirements for Research Reports:
Consultants engaged to deliver research reports for Austroads are required to use a standard report template designed to ensure clarity, consistency, and accessibility across all published outputs. While the full template will be provided upon contract commencement, the following outlines the key requirements tenderers should be aware of:
General Formatting and Style
• Reports must follow the Australian Government Style Manual, particularly in relation to:
- Inclusive and accessible language
- Grammar, punctuation, and capitalisation (e.g. sentence case for most headings)
- Referencing and attribution
• Use pre-defined Austroads styles for all headings, body text, tables, figures, and captions. Manual formatting (e.g. changing fonts or colours directly) is not permitted.
• The Table of Contents must be auto-generated and kept updated.
• The report should be:
- Logically structured: Each section must contribute to the report's purpose.
- Consistent: No conflicting information or contradictions.
- Thorough: All aspects of the agreed scope must be fully addressed and justified.
Content Development Guidelines
• The Summary and Section 1 (Introduction) are mandatory for all reports.
• Reports must include appropriate referencing for external sources, data, and studies.
• Any copyrighted material used must have documented permission and be properly acknowledged.
• A qualified editor must review the report before submission to ensure correct grammar, spelling, and readability.
Figures and Tables
• All figures and tables must:
- Be sequentially numbered
- Include a clear caption inserted using the Microsoft Word Insert Caption tool
• Images and diagrams must be clear, relevant, and referred to in the text.
Technical Details
• Specific instructions are included for each section within the template (e.g. expected content, structure, and formatting).
• Reports must avoid "style corruption" often caused by copying and pasting formatted text—authors must verify styles remain consistent with Austroads' format.
• Reports should be reviewed to ensure there is no duplication, ambiguity, or omission of scope elements.
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania