We are seeking to engage a qualified vendor to support a short-term initiative aimed at exploring and implementing AI capabilities within our ServiceNow platform. The objective of this engagement is to identify and propose opportunities where AI agents can deliver measurable efficiency gains, productivity improvements, and streamlined corporate functions and processes.

Scope of Engagement

1. Duration: 3–4 weeks

2. Focus Areas:

• Assessment of current ServiceNow workflows and modules
• Identification of high-impact use cases for AI agents (e.g., virtual assistants, predictive analytics, intelligent routing)

Expected Outcomes

A prioritized list of AI opportunities tailored to our environment