SOHT is seeking an Expression of Interest from suitably experienced, competent and skilled organisations to provide the IT Service Management Tools described in the Scope of Works.

Project goals

To renew the cloud-based customer service and IT service management (ITSM) platform to helps Sydney Opera House manage customer and internal support interactions.

Scope

The purpose of the EOI is to understand the breadth of offerings for IT Service Management (ITSM) Tools. While a long list of requirements have been spcified, tenderers responses should consider what the solution may be able to offer the Sydney Opera House beyond what has been specified.

Requirements

Mandatory requirements

Scheme membership (SCM0020) *

Information and technology - Cloud products and support

This procurement category has a mandated scheme.

This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type

Radio button (Yes/No)

Opportunity requirements

1. SOH-C972 - Expression of Interest - IT Service Management Tools

The Sydney Opera House is seeking an Expression of Interest (EOI) from suitably experienced, competent and skilled organisations to provide the IT Service Management services described in the Scope of Works.

Please refer to related documents provided

Evaluation

Weighting

The evaluation weighting is an estimate and is subject to change.

Price: 50%

Non price: 50%