ServiceNow Capability Delivery - Work Package 1 (IT)
Tender ID: 618697
Tender Details
Tender Description
This Tender is invited by the Issuer.
AUSTRAC is seeking responses from suitably experienced vendors to support the next stage of its Enterprise Service Management (ESM) program using the ServiceNow Protected Platform Australia. This RFQ is focused on the future-state work required for Target State 2 and builds on the foundational capabilities delivered under Target State 1.
The intent of this engagement is to support the design, configuration and implementation of ITSM Asset and Configuration Management capabilities, using ServiceNow where appropriate. AUSTRAC is seeking an approach that supports uplifted, standardised and integrated service delivery, rather than a direct replication of current manual or fragmented practices.
Attached Annex provides the detailed background, current-state context and target capability information relevant to this RFQ. It is expected vendors will use the Annex as a supporting reference when preparing their responses and should focus on how they would deliver the future-state outcomes sought by AUSTRAC.
For optional inclusions outlined in attached Annex, please provide indicative pricing as a separate line item.
AUSTRAC may invite preferred suppliers to participate in an interview/presentation session to discuss their response. These sessions may be used to inform AUSTRAC’s evaluation of the supplier’s response.
AUSTRAC is seeking proposals for a concurrent work package for an uplift to HR Service Delivery capabilities.
Buyer contact: procurement@austrac.gov.au
Location
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
Australian Capital Territory
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