3 X Senior Business Analyst

⁠⁠⁠Comcare requires the services of three Senior Business Analyst with a proven record of accomplishment and experience in delivering ICT projects. The Business Analyst will work closely with the project sponsor, project manager and internal product owners to assist in the understanding, defining, clarifying and documenting business needs and benefits.

This role is critical to each project as it actively manages the key stakeholder relationships and will be required to identify and manage stakeholders’ expectations and concerns.

Technology and Information projects that the Business Analyst may be assigned are;

- Legal Practice Management System
- OMNI Channel (Genesys Solution)
- Digital Services (Dynamics 365)
- Data Analytics
- ITIL Service Delivery Improvements
- Adhoc requests from business areas

The Senior Business Analysts will;

• Be accountable for investigating business needs, problems and opportunities to support and recommend effective business and ICT changes
• Work on several projects simultaneously
• Gather business requirements to understand and map current business processes to identify potential opportunities for system improvement.
• Convert business requirements into functional designs and technical specifications including planning, scoping and testing.
• Plan and facilitate user-centric design sprints/workshops
• Work with the business, external stakeholders and technology team members in delivering design recommendations and specifications, which may include site maps, flow diagrams, wireframes, mock-ups (high and low fidelity), personas, prototypes, and style guides.
• Investigate business needs, problems and opportunities and recommend effective business processes.
• Prepare or contribute to business cases which describe potential benefits and options for achieving these benefits through development of new or changed processes.
• Build and sustain relationships with a range of stakeholders.
• Facilitate knowledge transfer across relevant teams including engaging with multiple stakeholders and users from across the organisation.
• Documenting all stages of projects to provide a clear audit trail

The successful candidates will have;

• Experience working in an agile environment
• Experience in the delivery of COTS products in a cloud environment.
• Excellent presentation, verbal communication, workshop facilitation and writing skills
• Proven experience in requirement gathering and development of acceptance criteria and functional specifications with the ability to apply knowledge of business systems and translate business needs into technical requirements
• Demonstrated experience in the continuous improvement of business processes and procedures.
• Ability to manage complex tasks and anticipate/escalate risks and issues
• Demonstrated proficiency and experience of 5+ years in the Business Analysis space, and in documenting requirements and business cases
• Excellent coordination and organisational skills and ability to drive business improvements.

The successful candidates will possess the following key attributes;

• Resilient and adaptable to changes
• Active listening skills (reading the room)
• Decision facilitation skills (defining decisions when stakeholders have conflicting views)

Comcare has the ability to accept candidates from any the following locations:

• Canberra
• Melbourne
• Brisbane
• Launceston

The successful candidate will have the opportunity to work flexible working hours with the possibility of some remote working.

An hourly rate has deliberately not been set for this role, hourly rate will be assessed upon experience demonstrated in each candidates submission.

* Please note Comcare's WHS requirement for access to Comcare's premises below prior to submitting candidates:
It is a Comcare requirement that all Specified Personnel of the Seller must be up to date with their COVID-19 vaccination. This is required to ensure the safety of all employees and contractors and the individuals with whom they interact, pursuant to Comcare’s obligations under the Work Health and Safety Act 2011. The Seller is required to provide assurance that suitable proof of up-to-date vaccination status has been sighted. There are exemptions to this condition for those persons who have a medical contraindication which prevents them from receiving the vaccination. If an exemption applies, the Seller must provide assurance that suitable evidence has been sighted.