Closed
Operational Service Officer - APS4
Tender ID: 477850
Tender Details
Organisation:
Tender #:
17444
Status:
Closed
Publish Date:
18 November 2021
Closing Date:
23 November 2021
Tender Description
This Tender is invited by the Issuer.
Reporting to the Director, Customer Support, this position is responsible for providing operational oversight and governance of consumer support operations through provision of effective knowledge and training tools for escalations case work, allocating time-sensitive work tasks, monitoring and reporting on team activities, researching and responding to feedback and complaints, and reviewing requests, recommendations and decisions regarding access to My Health Records. It also provides expert knowledge, guidance and advice to other teams within the Agency
Location
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