Information Technology Business Analyst

⁠⁠⁠The Defence Force School of Languages (DFSL) provides Languages Other Than English (LOTE) Training to the Australian Defence Force. The Information Technology (IT) Cell deliver support to the teaching and delivery of LOTE in Melbourne and a small outpost in Canberra. DFSL seek a Business Analyst (BA) with specific experience in technology based BA to audit and review the IT cell’s systems, processes, hardware and support. The intent is to recommend systems and business practice improvements that are in concert with identified future needs of DFSL.

The review process will include:

- Consultation with key stakeholders including headquarters, Senior academic staff, Blended Learning staff and staff working in remote (digitally connected) locations.

- An assessment of the IT cell’s support of DFSL, to audit the existing IT capability and deliverables, establish risk exposures from hardware, software and business process, understand business strengths and areas for improvement. This assessment will produce recommendations for business structure and processes to best support DFSL while taking into account external resourcing pressures.

- Other assessments of the current system and supports as appropriate, including the identification of gaps and opportunities for improvement and future-proofing.

The deliverable for this review will be a report detailing:

- A statement of the current capability, resources and deliverables.
- high level and detailed conclusions from the consultation and assessment processes
- a summary of recommended changes. Sorted by priority, risk and consequences. With particular focus on quantity or personnel, contractors or hours required to achieve changes.
- an estimate of the resources required for the implementation and maintenance of any recommended changes.
- a timeline of the recommended changes to not exceed January 2022

Project Management:

Expectation that up to up to two days per week will be managing projects within the IT cell. This will involve providing assisting IT staff in setting priorities, applying project management principles to current projects, creating and updating project documentation, and liaising with DFSL external stakeholders to coordinate activities.

Governance Record Keeping

Ensure that records of meetings, decisions, reports and deliverables are stored within the Defence records management system (either directly if access is granted or through an IT representative).