Closed
Voice Systems Maintenance Support
Tender ID: 407494
Tender Details
Organisation:
Tender #:
WS1559277440
Status:
Closed
Publish Date:
6 December 2019
Closing Date:
9 January 2020
Tender Description
Through this RFT process, Sydney Trains is seeking a suitable Mitel Partner with the necessary skills, experience, resources and professional competence to provide Level 3 and Level 4 support for their network’s Mitel MX-One Telephony Switch and Servers and Mitel integrated modules installed on virtual servers for enhanced specific functions.
In relation to Mitel MX-One Telephony Switch and Servers and Mitel integrated modules, the following support services are required:
- The provision of 24/7 Service including Level 3 and Level 4 support to include Sydney Train’s operation critical systems
- Provision of Mitel parts, test aids and consumables
- Software Assurance including those already purchased
- Replacement of defective hardware (optional)
- Manufacturer Support Services
- Industry Benchmarking and Reporting
- Remedial Maintenance
- Preventative Maintenance
- Help Desk Services, including the hours of operation.
Location
New South Wales
:
Central West
:
Far North Coast
:
Far West
:
Hunter
:
Illawarra
:
Mid North Coast
:
Murray
:
New England
:
Orana
:
Riverina
:
Southern Highlands
:
Sydney
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