Closed
Dfat: Support And Maintenance Services For Unclassified Voice Network
Tender ID: 370218
Tender Details
Organisation:
Tender #:
WO319317
Status:
Closed
Publish Date:
25 October 2018
Closing Date:
21 November 2018
Tender Description
DFAT requires a managed service to support the DFAT Unclassified Voice Network which is comprised of:
a) PABX systems and associated equipment including but not limited to phones, virtual management servers, voicemail etc;
b) voice management and call flow systems including Contact Centres and wallboards;
c) telecoms services; and
d) session border controllers.
Including the following support:
a) 24 hours a day, 7 days a week, 365 days a year for Priority 1 and 2 Incidents; and
b) during business hours for Priority 3 and 4 Incidents and Priority 2, 3 and 4 Work Orders.
Location
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