Business Process Redesign: Plan to Deliver Transformational Business Change
Tender ID: 360517
Tender Details
Tender Description
Establish statement of requirements to streamline and automate business processes to maximise business efficiencies.
The ATO is a large government organisation tasked with risk and assurance management across the entirety of the tax and superannuation system in Australia; with a range of complex processes having evolved over time.
The specific focus area for this project is improving efficiency in the business processes around the risk and assurance management of large business and complex private groups in the context of the tax and superannuation system. These business processes are in the main low volume and highly complex. These processes include multiple staff responsible for different functions in the end to end process that perform manual data processing and risk management activities. These activities range from low level data processing to high level interpretation, analysis and client interaction.
The business process redesign coincides with internal development and delivery of a suite of data and analytics products and services to support the ATO business areas working with large business and complex private groups. We seek to engage a service provider to redesign the business processes for these ATO areas to maximise the use and efficiencies presented by these tools and call out any gaps in the business decision support tools available. We are not asking the Seller to develop or provide these tools themselves.
They will gain a detailed understanding of business needs and deliver re-designed business processes and statements of requirements for change. This work will lead to transformational business process change supported by a range of business decision support tools (already available in the ATO or currently under development) that will streamline and automate business process.
Location
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
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