Closed

ICT Global Support Centre Services and Service Management Capability

Tender ID: 197669


Tender Details

Tender #:
DFAT14-IMD-07  
Status:
Closed
Publish Date:
11 September 2014
Closing Date:
25 September 2014

Tender Description

⁠⁠⁠Retendering of the contract for the staffing of the DFAT Global Support Centre (GSC), including Desktop and Ministerial Support services;

 
Introduction of a new Service Management Tool (SMT); and
Implementing the IT Service Management (ITSM) processes and workflows associated to the SMT.


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