Manage Service Provider ( L1; L2 and L3)
Tender ID: 592482
Tender Details
Tender Description
Tertiary Education Quality and Standards Agency (TEQSA) is seeking a qualified IT Managed Service Provider (MSP) to deliver Level 1, 2, and 3 support services as our current contract is nearing expiration.
The users and their needs
Agency Overview:
TEQSA is Australia’s independent national regulator for higher education, established under the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act).
Its core mandate is to assure quality, protect student interests, and safeguard the reputation of Australia’s higher education sector through risk-based regulation aligned with the Higher Education Standards Framework (Threshold Standards).
Scope of Work:
- L1 (Helpdesk):Ticketing, user support, basic troubleshooting.
- L2 (Technical Support):Advanced troubleshooting, system administration.
- L3 (Expert/Infrastructure Support):Network, cloud, security, and escalation management.
- Additional services : SOC
Submission Requirements:
1. Company profile
2. Proposed service model
3. Reference cases or client testimonials for similar engagements.
4. Compliance/certifications
5. Preliminary pricing model
Next Steps:
Deadline for RFI submissions: Wednesday 3 September 2025
Shortlisted vendors will be invited for an RFT or discussions.
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania