Closed

Supply and Implementation of ITSM Toolbox Solution

Tender ID: 590786

Tender Details

Organisation:
City of Melville
Tender #:
RFQ252612  
Status:
Closed
Publish Date:
29 July 2025
Closing Date:
21 August 2025
Closing Time:
01:00 PM (Australia/West)

Tender Description

⁠⁠⁠The City of Melville is seeking quotations from qualified vendors for the supply and implementation of an ITSM Toolbox solution, including an ITIL-based IT Service Desk ticketing system.

Vendors must demonstrate the capability to supply the solution and the expertise to implement it in line with ITIL best practices. The solution should support core service management functions such as incident management, service requests, change management, and reporting.

Location

Western Australia   :   Perth Metropolitan  

Category

Information & Communication Technology   :   Software & Application Development Services   :   Software Purchasing & Leasing Supply  

Similar Tenders

Active opportunities matching this tender's categories and regions.

Vendor Risk Management Solution

⁠⁠⁠The Lotteries Commission (Lotterywest) engages a wide range of third-party vendors including service providers to support its ICT and digital operations, many of which require access to systems, data ...

Perth Metropolitan (WA)
26 June 2026
Current
Human Resources Information System

⁠⁠⁠Provision of software, licensing and associated support services for a Human Resources Information System (HRIS) that will be used to manage the Shires workforce....

Perth Metropolitan (WA)
26 June 2026
Current
Request for Information Breast Density Software

⁠⁠⁠This is a Request for Information (RFI), not a Request for Tender.The Agency is undertaking this RFI as a market sounding exercise to understand contemporary solutions.This RFI seeks information on Br...

Perth Metropolitan (WA)
29 June 2026
Current
Request for Information (RFI) for Paging / Messaging System with Support and Maintenance

⁠⁠⁠WA Country Health Service (WACHS) is undertaking a project to explore a new paging / messaging system with support and maintenance.The objective of this Request for Information (RFI) is to develop a b...

WA
30 June 2026
Current
WA Shield

⁠⁠⁠The WA Police Force has committed to join the global shield network by establishing a WA Shield program. The scope of the project is to provide a Software as a Service (SaaS) product to the State Prot...

Perth Metropolitan (WA)
08 July 2026
Current
OpenTextTM Content Management System Licensing, Maintenance and Support

⁠⁠⁠The Legal Aid Commission of Western Australia, known as Legal Aid WA (LAWA), is seeking to establish a single supplier Panel Arrangement for the provision of OpenTextTM (OpenText) Content Management S...

Perth Metropolitan (WA)
08 July 2026
Current
Provision of Near Miss Detection Cameras

⁠⁠⁠Supply and configuration of temporary cameras to automatically detect near miss traffic incidents and related traffic data, with timely provision of data to client systems.EnquiriesContractual Person...

Perth Metropolitan (WA)
09 July 2026
Current
Provision of Economic and Demographic Data Platform for Regional and Area-Specific Profiling

⁠⁠⁠The Department of Primary Industries and Regional Development (DPIRD) seeks a commercial off‑the‑shelf (COTS) Software‑as‑a‑Service (SaaS) data platform (referred to as the platform in this Request do...

Perth Metropolitan (WA)
10 July 2026
Current