Closed
Supply and Implementation of ITSM Toolbox Solution
Tender ID: 590786
Tender Details
Organisation:
Tender #:
RFQ252612
Status:
Closed
Publish Date:
29 July 2025
Closing Date:
21 August 2025
Closing Time:
01:00 PM (Australia/West)
Tender Description
The City of Melville is seeking quotations from qualified vendors for the supply and implementation of an ITSM Toolbox solution, including an ITIL-based IT Service Desk ticketing system.
Vendors must demonstrate the capability to supply the solution and the expertise to implement it in line with ITIL best practices. The solution should support core service management functions such as incident management, service requests, change management, and reporting.