Contact Centre Transformation Business & Technical Independent Advisor
Tender ID: 585379
Tender Details
Tender Description
The Australian Taxation Office (ATO) has a requirement for a specialist Contact Centre advisor herein referred to as the ‘advisor’. The ‘advisor’ will provide expertise to all phases of a procurement process for the purpose of refreshing/transforming ATO’s end to end contact centre solution and is inclusive of the overarching Contact Centre managed services contract. The transformation of the ATO’s Contact Centre solution will be based on the ATO’s business, technical and commercial requirements.
The ATO are seeking proven technical expertise in relation to Industry leading Contact Centre platforms and services that will complement the ATO’s understanding for the purposes of supporting this procurement process.
The ‘advisor’ will facilitate and participate in all definitional, selection, evaluation phases including product demonstrations and workshops supporting the ATO in the evaluation of solution options and pricing.
This role is to support the ATO throughout this process and will exclude the successful respondent from responding to the ATO’s future Managed Contact Centre Services procurement activity.
Estimated start date: Friday, 01 August 2025
Initial contract duration: 1 August 2025 to 31 December 2026
Extension term: Other
Extension term details: 4 X 6-month extension options
Number of extensions: Buyer has not provided these details
Location of work: ACT, NSW, NT, QLD, SA, TAS, VIC, WA
Working arrangements: Hybrid
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania
