Closed

Provision of Unified Communications for Contact Centre

Tender ID: 581601


Tender Details

Organisation:
Tender #:
RFT - CON - 24/122  
Status:
Closed
Publish Date:
21 March 2025
Closing Date:
30 April 2025

Tender Description

Council invites companies to download RFT documentation and submit a tender for the above-mentioned contract.

Please ensure tender submissions are submitted before the tender close date and time.

Late tender submissions will not be accepted.

All tender questions must be raised via the online forum.

The project scope covers all council staff across a total of 14 Council teams dispersed over several Council sites:

-Work collaboratively with Council IT teams to plan and manage the implementation and transition project.

-Work collaboratively with Council teams and Council's Microsoft Teams Calling provider to configure ensure interoperability for call transfers between platforms.

-Proactively identify and manage risks to ensure no unplanned interruptions to Council operations.

-Work collaboratively with Council project teams to provide training and participate in change management activities.


Location

Victoria   :   Melbourne  

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