Closed
2 x Level 3 Cloud Support Technician, Brisbane or Sydney
Tender ID: 489295
Tender Details
Organisation:
Tender #:
20357
Status:
Closed
Publish Date:
30 March 2022
Closing Date:
5 April 2022
Tender Description
This Tender is invited by the Issuer.
Position Purpose
As the NDIA is growing to meet the needs of the Australian population, the NDIA requires comprehensive IT systems to support the day to day running of the organisation.
The Platforms, Integration & Data team are responsible for scoping, designing, delivering, and maintaining high quality IT systems and applications to support the entire agency and our partner organisations to deliver the National Disability Insurance Scheme to our participants every day.
The Level 3 Cloud Support Technician will be situated in a multi-skilled team to support for our platforms and applications by providing in-depth troubleshooting and backend analysis to effectively resolve issues.
As a Level 3 Cloud Support Technician, you will have a high attention to detail, and you'll have the ability to prioritise and take ownership. You will be comfortable working collaboratively with both technical and non-technical stakeholders with a high aptitude for learning in a fast-paced environment.
We are looking for someone who has a passion and drive for working in a technical environment, utilising the latest tools and technologies in a cloud focused organisation.
A successful candidate will demonstrate leadership skills which will be utilised to effectively coach and develop level 2 technicians.
Duties
• Support the ICT service desk as a point of escalation
• Provide in-depth troubleshooting and backend analysis to effectively resolve issues
• Provide technical support for the organisation’s applications and platforms
• Engage directly with end users to provide technical solutions
• Prioritise work items within the work queue
• Assist with patching and maintenance of systems
• Contribute to developing the technical knowledge base
• Support the deployment of new applications
• Follow change management processes
• Assist with documenting a root cause analysis when application or platform operations are impacted by an outage
• Utilise monitoring tools to proactively discern and report possible technical issues
• Work in an Agile environment to complete application operation tasks as assigned
• Foster a positive culture within the Platforms & Integration team aligned with Agency values
• Build and maintain effective working relationships with internal and external stakeholders
• Ensure that our user experience is at the centre of the solutions that we provide
• Contribute to the implementation and response of monitoring and alerting
• Participate in an on-call support roster
• Conduct application administrator tasks
• Contribute to technical documentation development
• Support the level 1 ITC service desk by advising on diagnostic steps for supported applications
Location
New South Wales
:
Central West
:
Far North Coast
:
Far West
:
Hunter
:
Illawarra
:
Mid North Coast
:
Murray
:
New England
:
Orana
:
Riverina
:
Southern Highlands
:
Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
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