One (1) IT Software Asset Management Specialist

⁠⁠⁠** IMPORTANT NOTE: Seller must complete and submit the attached Home Affairs Seller Response Form to address the requirements. If the response form is incomplete or not submitted, then seller’s submission may not be accepted. Please always use the current version attached to the opportunity as the form can be updated at any time.

The Specified Personnel will be responsible for providing the following deliverables including but not limited to:

- Utilising enterprise systems ITSM tool ServiceNow to track and manage software license allocation, usage and recovery in large-scale ICT environments;
- Ensuring clients use software in accordance with licence terms, and optimising their software licences based on technical and business requirements;
- Analysing existing software deployments to quantify licence usage and finding opportunities for optimisation (this can be complex and technical due to various vendor licensing methods);
- Engaging with client stakeholders in relation to their use and management of software;
- Improving the management of software across all phases of its lifecycle including planning, acquisition, deployment, maintenance, and retirement;
- Actively participating in IT Service Management (ITSM) Governance forums, providing subject matter expertise and solutions to complex problems;
- Monitoring and reporting on Service Level Agreement (SLA) Compliance;
- Identifying and developing key areas of improvement with the ITSM tool, ensuring alignment to industry standards and ensuring process efficiencies, maturity and data integrity;
- Supporting assurance programs that deliver effective risk management and compliance practices;
- Identifying continual service improvement initiatives and supporting projects and programs of work focused on transformation and maturity of IT Service Management.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

- IT Software Asset Management Policy;
- Continual Improvement register/task tracker;
- Performance reports;
- Briefs;
- Service Management specifications.