Position Purpose

As an Unified Communications Engineer specialising in Exchange, you will become pivotal in the implementation and operation of the Agency’s Data Networks and Unified Communication platforms. Working closely with Senior Engineers, you will work collaboratively with ICT Operations and the Agency more broadly, at the fore front of technological advances.

This includes developing, configuring, maintaining, supporting, and optimising all new and existing network and communications systems. As an Administrator, you'll be assigned tasks, as well as assisting the broader team, leveraging your knowledge and experience to resolve issues and deliver innovations. You will be comfortable working collaboratively with both technical and non-technical people and have the right attitude towards adopting new technologies and expanding your professional knowledge. The position requires maintaining positive relationships with key internal and external stakeholders.

Duties

• Support the Agency’s Email and Unified Communications Services.
• Maintain the agencies Microsoft Exchange On-Premises and Exchange Online environments.
• Provide support on the M365 platform.
• Communicate effectively with key stakeholders, including senior executives.
• Implementation of technical change management activities.
• Contribute to the design and implementation of an operating model that reflects new ways of working.
• Investigate complex technical problems assigned to the team and engage others to assist in addressing such problems.
• Foster a positive culture within the ICT Services Branch, aligned with Agency values.
• Build and maintain effective working relationships with internal and external stakeholders.