1 x Senior Salesforce Administrator-Canberra or Melbourne

⁠⁠⁠Position Purpose

The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.

We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Office of the CIO (OCIO) seeks an experienced Salesforce Administrator to join our dynamic fast-paced team.

Duties

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Exhibit a deep understanding of the Salesforce platform, with the ability to build custom fields, Flows, custom views, and other content of intermediate complexity.
• Perform ongoing system administration including maintaining user roles, monitoring application metrics, security settings, profiles, sharing rules, workflow rules and data integrity
• Perform level 3 investigation and resolution of incidents and develop solutions for minor change requests
• Deployment of changes via a metadata/source code and branching framework.
• Perform debugging of APEX and interrogation of logs to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Work within an incident management framework to review and prioritise defects
• Develop and maintain documentation on processes and configuration
• Attend daily stand ups to review and discuss system improvements with developers and other 3rd party vendors.
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
• Work within an Agile delivery methodology
• Assist with troubleshooting API and integration issues with different applications e.g. Mulesoft.
• Assist with the development of meaningful event monitoring and alerting
• Knowledge transfer and training within the team