Customer Support Officer
Tender ID: 477741
Tender Details
Tender Description
This Tender is invited by the Issuer.
• Sound research and analysis skills, including use of: legislation, internal processes, consumer records and transactions, and information provided by consumers (in writing or during telephone interactions).
• Strong attention to detail and ability to complete tickets and reproduce or record incident inspection and investigation data with accuracy.
• Strong written and oral communication skills, and ability to discuss complex or technical concepts with consumers and internal teams.
• Capable of completing work with limited direction, and willingness to assist colleagues when suitable.
• Time management skills, including ability to complete tickets within defined timeframes, and monitor assigned and aged cases to prevent breaching service agreements and mitigate consumer impact.
• Sound technical literacy and competency using a range of software products.
• High level of resilience and ability to work in an environment which handles sensitive and confidential information (including outcomes of legal matters
Location
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