Position Purpose
The National Disability Insurance Agency - Office of the CIO (NDIA OCIO) - is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme (NDIS).

The successful candidate will be part of the dynamic Business Analyst team which investigates Minor enhancements and ICT projects related to SAP CRM and API changes.
Provide business analysis, design and agile collaboration skills to build and implement solutions which improve the NDIS in a way that improves Participant experience and the effectiveness of the Scheme.

Duties
• Maintain subject matter expertise within a range of business domains relevant to the NDIA/OCIO projects
• Maintain subject matter expertise across legacy systems and processes, as well as those being created by the NDIA and OCIO
• Understand and contribute to the OCIO Capability Model
• Draft business analyst artefacts and documents that may include, Epics and User Stories, User Interface requirements risk analysis, scope modelling, and sequence diagrams for review by senior staff
• Undertake quality management tasks such as peer and quality reviews of specifications and design documents and participate in project reviews, ensuring designed solutions meet business requirements
• Undertake some basic project management activities associated with the projects including status tracking, risk and issue management
• Provide support on stakeholder management, assisting the team to engage with stakeholders to effectively understand cross-business functions, being the conduit between the systems delivery team (including Service Australia and other vendors) and relevant NDIA business units
• Examine and organise requirements to discover and record dependencies, relationships and identify logical process and implementation sequences
• Identify potential issues or risk, track problems, suggest alternatives and escalate as appropriate
• Facilitate & run requirements gathering workshops with Business BA and UX/UI team where applicable
• Gather requirements with Business BAs
• Create ‘as is’ and ‘to be’ business process diagrams and models
• Participate and provide input into UX/UI designs
• Co-write the Epics and User Stories with the business – or in the case where there is no business BA, then independently create and write final Epics and User Stories inclusive of validation / acceptance criteria
• Liaison point with UX/UI team for relevant UX/UI inputs to your projects
• Review and improve Epics and User Stories with both Business and ICT Stakeholders
• Seek both Business, OCIO and Service

Australia solution provider/s acceptance of confirmed requirements ‘sign off’