2 x Senior Service Designer
Tender ID: 446709
Tender Details
Tender Description
The DTA is seeking a high performing, experienced Service Designer. As a Service Designer, you will be frequently refining and applying service design methods to get the best outcome for end users and will be responsible for delivering an efficient and user-centred service experience. You will work in a multi-disciplinary team to build world class government digital services. You will be helping government do the hard work to radically improve government information and services.
You will design to make services easy for everyone to be able to understand and use, with a focus on web standards, usability and accessibility.
Who will the specialist work with:
• You will be working in a team often comprising of a delivery manager, product manager, user researcher, technical lead and interaction designer.
Essential Skill and Experience:
• You will be working with a multi-disciplinary team to help to understand the overall service opportunity and transition from current state to an improved service, using service design techniques. Working collaboratively in the design process to ensure that user needs are understood and considered in decisions the team is making.
• You will have extensive experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard. You are familiar with leading contextual user research, as well as leading co-creation workshops, idea generation, prototyping and blueprinting services solutions to name a few.
The DTA may form a merit list from this recruitment which could be used to fill other positions which will vary in length from 3 to 12 months, with options for extension.
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