Support Analyst for an Online Business Registration Service
Tender ID: 343097
Tender Details
Tender Description
Working with an agile delivery team to help provide Level 3 Service Support for an online business registration service.
You will be working across two multi-disciplined agile teams responsible for the delivery and support of the online Business Registration Service (BRS) and the Australian Business Licence and Information Service (ABLIS). You will be required to work in partnership with a specialist Level 2 support team and ensure appropriate Level 2 support activities are transitioned into this team.
For Business Registration Service (BRS) team or Australian Business Licence & Information Service (ABLIS) team you will:
Create Support materials such as FAQs and release notes for Level 1 and 2 Support
Analyse and help Technical Support respond to escalated Production Incidents
Help to define Level 2 Support and transition Level 2 Support activities to a specialist team
Contact customers to diagnose issues
Analyse specific issues or service improvements, at the direction of the Product Owners
Location
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