Expression of Interest – EOI- DCS Enterprise Risk and Governance Platform Tender activity – Stage 1

Scope

A two-stage open tender for an enterprise-wide Risk & Governance software solution for Department of Customer Service, starting with an Expression of Interest (EOI).

Please refer to tender documentation for further information.

Additional details/instructions

All enquiries regarding this Expression of Interest must be directed via email to: psg3181@customerservice.nsw.gov.au

Clarification period closes on 17 October 2025 at 3:00 PM (AEST)

Requirements

Mandatory requirements

A. Scheme membership (SCM0020) *

Information and technology

This procurement category has a mandated scheme.

This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type

Radio button (Yes/No)

Opportunity requirements

1. Mandatory Criteria

•Compliance with applicable NSW Procurement Policies

•Compliance with applicable legislation and standards

•Experience in call centre operations and functions

•Evidence of information security and the management of sensitive information.

Response type

Checkbox (Agree)

2. Limited to ICT Services Scheme (SCM0020) under Advanced Supplier Category M - System and Solutions

Please note that this procurement is restricted to suppliers currently accredited, or those seeking accreditation by December 2025, under the NSW Government ICT Services Scheme (SCM00020), Advanced Supplier Category M – Systems and Solutions.

Response type

Radio button (Yes/No)

3. Tender documentation - DCS Enterprise Risk and Governance Platform Tender activity – Stage 1

Attached is the tender documentation for your review and consideration.

Response type

File upload (Multiple)

**To access details, please refer to the related links .**