A supplier is required to provide the following services:

1. Design and conduct useability testing sessions in consultation with Austrade

2. Undertake individual interviews with 10-12 stakeholders

3. Provide a detailed useability report containing

a. Methodology and approach of sessions

b. Findings from sessions

c. Recommendations of changes

The service provider will conduct the sessions on the EMDG Portal test environment to identify alignment/misalignment between users’ mental models and the system, understanding and comprehension of information and their ability to complete tasks easily.

The approach will:

1. Test the usability of the portal through user testing that will provide key recommendations
2. Understand stakeholder (new exporter, existing exporter, grant agent, and representative body) needs to use the portal effectively, and drive a smoother uptake
3. Support the tailored communications as stakeholders transition through the changes in the portal.

The service provider will work with the Austrade team to design usability testing sessions, ensuring we are eliciting the right information to answer key questions, and conduct usability sessions with a research lead, observer and the option for a second observer from the Austrade team. Austrade will conduct recruitment of stakeholders to participate, though some assistance with coordination can be provided. 

Estimated start date: Monday, 14 July 2025

Initial contract duration: 1 x 3 weeks with 2-week extension option

Extension term: Other

Extension term details: 2-week extension option at the Department's discretion

Number of extensions: Buyer has not provided these details

Location of work: NSW

Working arrangements: Hybrid

Industry briefing: N/a