Small Business Commission Application Management Services
Tender ID: 565136
Tender Details
Tender Description
The NSW Small Business Commission use Salesforce as a customer relationship and case management tool, utilising up to 60 Salesforce Service Cloud licences and Service Cloud Voice/Amazon Connect
Overview| Managed | NSW Department of Customer Service |
| Primary contact: | Tulin Sapolyo
nswsbc28794@customerservice.nsw.gov.au |
| Type | RFT (Open) |
| Category(s): | Information and technology |
| Opportunity ID: | NSWSBC/28794 |
| Locations: | All regions |
| Covered procurement: | Yes |
| Multi agency use: | No |
| Related opportunities: | None |
Project goals
Please refer to tender documentation in Requirements
Scope
Please refer to tender documentation in Requirements
Related files
No files attached
Additional details/instructions
Please refer to tender documentation in Requirements
Requirements
Mandatory requirements
There are no mandatory requirements for this opportunity.
A) Scheme membership (SCM0020) *
Information and technology
This procurement category has a mandated scheme.
This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.
Are you a member of SCM0020?
Response type
Radio button (Yes/No)
Opportunity requirements
1. Statement of Requirements and Tender Documentation
Please find tender documentation attached
Response type
File upload (Multiple)
Response templates
NSWSBC28794.zip (1793 KB)
Evaluation
Weighting
The evaluation weighting is an estimate and is subject to change.
Price: 30%
Non price: 70%
Terms and conditions
Global terms and conditions
buy NSW Tenders Terms and Conditions (210 KB)
Notices
No notices have been posted for this opportunity.
Amendments
No amendments have been made to this opportunity
For general enquiries and help
buy.nsw@customerservice.nsw.gov.au
Location
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