Yarra Valley Water Future Customer Experience Program (Future CX 2023-2028) has identified a need to leverage automation, omnichannel and predictability capabilities to deliver more connected, reliable, and personalized experiences to its customer base.

Hence, Yarra Valley Water (YVW) seeks suitably qualified and experienced service providers to express their interest to tender for the implementation of Customer 360 on Salesforce Platform Capabilities, including Salesforce Service Cloud and Salesforce Data Cloud.