Closed
Invited
National Archives of Australia, Experience Assessment and Strategy
Tender ID: 544787
Tender Details
Organisation:
Tender #:
DM-21221
Status:
Closed
Publish Date:
23 November 2023
Closing Date:
4 December 2023
Tender Description
This Tender is invited by the Issuer.
The National Archives requires the discovery and documentation of the whole of Archives Experience incorporating the following key components:
- Research and review existing National Archives strategies, plans and Future Business Model
- Research and segmentation of National Archives audiences (external, internal, onsite and on-line) using a needs-based segmentation framework, including – Public, Government, Academics, NAA employees and partners
- Ensure First Nations People are included in the scope with specific focus
- Definition of identified segments and creation of associated personas
- Current state experience mapping and analysis of audience needs and behavior (internal and external)
- Current and future state journey maps; identification of any pain points, opportunities, gaps or barriers for audiences to work with and engage with National Archives
- Include qualitative and quantitative data to support the assessment and strategy
- Experience Strategy report to accompany future state Experience Map and User Journeys
- Engage in meetings/interviews/workshops with National Archives staff and stakeholders – onsite and online
Estimated start date: Monday, 18 December 2023
Initial contract duration: 10 weeks, until mid-March 2024
Extension term: 1 month
Number of extensions: 1
Location of work: ACT, QLD, VIC, Offsite
Location
Queensland
:
Cairns & Far North Queensland
:
Gladstone
:
Mackay Whitsunday Region
:
Mount Isa & North West Region
:
Rockhampton
:
South East Queensland
:
South West & Darling Downs
:
The Central West
:
Townsville
:
Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
Australian Capital Territory
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
Australian Capital Territory
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