Digital Consultant for Digitisation Roadmap Program

⁠⁠⁠Background

Through the Digitisation Roadmap Program, the West Coast Council is creating a modern framework for decision-making and service delivery with a focus on improving the service experience of individual customers and communities across Tasmania's West Coast. Following an evaluation of the efficiency, effectiveness, and reliability of current operational processes and information systems, the Council has recognised a need to improve the processes and systems that underpin the organisation’s customer, employee, regulatory and operational functions. The Council is now inviting quotes from suitably qualified consultants to support implementation of the program.

Scope of work

Project Scope

The Digitisation Consultant will work closely with the General Manager, senior leadership team, and the Digitisation Project Officer, both remotely and out of the Queenstown office, to achieve the overarching objectives of the DRP to ensure it is delivered on time, within budget, and to the required quality standards. The Digitisation Consultant will also provide regular progress reports to the General Manager and Council, identifying and escalating issues and risks as required. The Digitisation Consultant will be responsible for a range of specific tasks, which are listed below as examples. These tasks are non-exhaustive, meaning that there may be additional responsibilities that are not explicitly listed.

▪ Establish a program governance structure that enables a fit-for-purpose decision-making framework.

▪ Collaborate with Council officers and the Digitisation Project Officer to conduct mapping and analysis of operational processes and information systems.

▪ Provide ongoing recommendations for service improvements, including the development and implementation of new digital processes and systems that support Council's service delivery objectives.

▪ Assist with the selection and implementation of new software and technology solutions, ensuring they are aligned with Council's business requirements.

▪ Guide the training and support to staff and key stakeholders to ensure they are equipped with the skills and knowledge required to obtain benefit from the digitisation program.

▪ Provide general advice and ongoing support to Council and its service providers in relation to the over-arching digital and technology environment, including assisting with the development and implementation of policies and procedures.

The successful consultant(s) will have:

▪ A proven track record in digital transformation projects, with a particular focus on implementing software upgrades and new systems in organisations with complex operational environments.

▪ Experience in developing and delivering strategic support programs.

▪ An exceptional understanding of business processes and project management methodologies.

▪ Strong interpersonal and communication skills, with the ability to engage with staff at all levels of the organisation