West Coast Council Digitisation Roadmap Request for Quotation - Improving Customer & Employee Experiences
Tender ID: 525623
Tender Details
Tender Description
Through the Digitisation Roadmap Program, the West Coast Council is creating a modern framework for decision-making and service delivery with a focus on improving the service experience of individual customers and communities across Tasmania's West Coast.
Following an evaluation of the comparative efficiency, effectiveness, and reliability of current operational processes and information systems, the Council has recognised a need to improve the processes and systems that underpin the organisation’s customer and employee experience functions.
The Council is now inviting vendors to submit formal proposals for meeting those requirements to enable officers to effectively evaluate the scope of work and timelines.
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