Project Manager - Melbourne, Geelong, Adelaide, Sydney, Canberra and Newcastle

The National Disability Insurance Agency (NDIA) is seeking to engage suitable personnel in authoring knowledge management articles and migrating content to a centralised library to enable the operation of the new Salesforce client record management system. The primary requirement is for content writers to write knowledge management articles which will display within the Salesforce system, which will enable users to complete tasks on screen.

About the Role

The EL1 Project Manager (Labour Hire) is accountable under broad direction to undertake very complex work that delivers quality outcomes across the functions of the NDIA.

The position is a team membership position within the NDIA and has a concurrent requirement to resolve issues and risks across a broad range of activities of substantial depth involving significant detail and to provide support to the team leadership of their work area in the planning and coordination of the team.

The EL1 Project Manager (Labour Hire) will coordinate and assume responsibility to undertake detailed or sensitive projects that may include performing varied activities involving many different and unrelated processes or methods that may impact on the strategic or operational outcomes that support the NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

The position is responsible for actively managing key internal and external stakeholder relationships and may be required to represent and negotiate on behalf of the NDIA to advance the NDIA’s interests across a range of forums.

Responsibilities may include but are not limited to:

• Developing, managing and implementing project plans and schedules in accordance with the Agency’s project management framework.
• Ensuring project deliverables and milestones are met on time and within budget.
• Reporting on project outputs to stakeholders and overseeing regular project reporting including status updates and exception reports.
• Preparing and reviewing written material including business cases, plans, reports and executive briefs and corporate documentation.
• Translating relevant information from existing Standard Operating Procedures, Operational Guidelines letters, forms and other guidance materials into knowledge products that can be displayed in context within the Agency’s new Customer Relationship Management (CRM) system.
• Writing new guidance required to support the operation of a new CRM system.
• Working with Agency Subject Matter Experts (SMEs), ensuring guidance materials are accurate, consistent and meet the purpose for which the resource materials were prepared.
• Ensuring all guidance and resources are digitally accessible and in plain English.