1 x API Integration Support Analyst
Tender ID: 487314
Tender Details
Tender Description
This Tender is invited by the Issuer.
The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.
We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies. The Office of the CIO (OCIO) seeks an experienced API and Integration Support Analyst to join our dynamic fast-paced team.
Duties
• Liaise with and assist NDIA Digital Partners register and subscribe to API’s – from initial application, through testing and compliance, and into production
• Maintain and configure API’s and applications
• Become familiar with the token-based authentication system to help Partners with authentication problems
• Undertake testing of APIs and the environments as required
• Monitor and report on end-to-end API health, performance, and statistics
• Troubleshoot API and integration issues, and working with external vendors to resolve them.
• Work closely with level three technical and development teams to investigate and resolve complex incidents
• Use strong verbal and written communication skills to deal with technical and business staff up to management level
• Collate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teams
• Raise support tickets with external vendors and follow through to resolution
• Develop and maintain documentation on support processes, policies, and configuration
• Apply best practice ITIL methodology for incident management and service requests
• Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments
• Undertake support and operations. Development is not required in this role
Location
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
Australian Capital Territory
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