User Research Specialist
Tender ID: 477872
Tender Details
Tender Description
We are seeking a User Research Specialist to join AMSA's Digital Service Design team, which is responsible for designing and delivering user-centric content and experiences across our internal and external digital channels and systems. You will play a key role working with stakeholders and customers to research and analyse user needs and design better services for our users.
You will have strong skills and experience in designing and conducting user research, analysing insights from users to understand motivations, needs and pain points, and collaborating with internal teams and stakeholders to design better products and services. You will be passionate about delivering quality user experiences aligned with the Digital Service Standard.
This is a busy role that needs a candidate with strong time management skills and the ability to work with and educate stakeholders to deliver evidence based, user centred digital experience design, as well as partnering with technical and communications teams. You will thrive on challenge and flourish in an environment of digital transformation.
The position reports to the Advisor, User Experience Design, in the Digital Service Design team.
Candidates should submit their CV and an 800 word pitch aligned to the selection criteria and responsibilities, detailing how their skills, knowledge and experience are relevant to the role.
AMSA supports flexible working arrangements. You must be an Australian permanent resident or citizen to work at AMSA.
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