Desktop Support Analyst x 2
Tender ID: 474131
Tender Details
Tender Description
PM&C is seeking the services of two Desktop Support Analysts to provide a high level of customer service and support to our users.
The Desktop Support Team is the escalation point for the Service Desk and to assist with on-site support for the department.
The Desktop Support Analysts must have a current Negative Vetting 1 security clearance.
The Desktop Support Analysts will specifically undertake the following duties:
• Queue management via the department’s service management tool
• Win 10 System Administration
• Build and preparation of Win 10 and Office 365 devices for deployment
• Face-to-face user support and training (including for VIP SES staff)
• Win 10 and Office 365 System Administration
• Knowledge Base Development
• Compiling and troubleshooting issues before progressing to Tier 3 teams, as well as working with the Tier 1 team
• Providing videoconferencing support to departmental staff
• Other duties as directed by PM&C representatives
The Desktop Support Analysts will also have:
• Willingness to travel to sites located in various locations in other states as required
• Willingness to work in various locations/sites across Australia
• The ability to communicate with maturity, discretion and influence when dealing with clients and stakeholders
• Demonstrated ability to respond with assistance to general enquires and requests from internal and external stakeholders
• Demonstrated ability to contribute and promote a client focused culture within the team (either through personal behaviour or mentoring junior Desktop staff)
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Big Rivers : Central Australia : East Arnhem : Greater Darwin
Australian Capital Territory
Tasmania
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