Department of Industry, Science, Energy and Resources Contact Centre Services Tender
Tender ID: 467759
Tender Details
Tender Description
The Contact Centre Services support more than 400 programs including services for some programs that have concluded.
The Department requires a Contact Centre Service provider who can supply the following Services categories from within Australia:
· Telephone – Monitoring and management of contacts via phone lines associated with various government programs and services (such as, but not limited to, business.gov.au).
· Email – Monitoring and management of contacts via email addresses on behalf of the Department and other government agencies.
· Chat/messenger Services – Monitoring and management of contacts through chat functionality via various platforms including websites such as business.gov.au.
· General Information Services – As part of the monitoring and management of contact channels, the Department requires Customer Service Representatives that can provide information to customers about Government programs.
· Business Advisory Services – As part of delivering a high level of service to customers, the successful Tenderer/s will also be required to provide specialist business advisory services. This involves the engagement of Customer Service Representatives dedicated to specific business topics or areas of specialisation to discuss particular customer questions and provide targeted advice on specific topics such as grant application advice, business start-up funding, or advice in the event of natural disasters.
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Big Rivers : Central Australia : East Arnhem : Greater Darwin
Australian Capital Territory
Tasmania
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