2 x Salesforce Administrator (Canberra/Syd/Mel)
Tender ID: 451917
Tender Details
Tender Description
The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.
We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Office of the CIO (OCIO) seeks an experienced Salesforce Administrator to join our dynamic fast-paced team.
Duties
• Maintain and configure Health Cloud and Service Cloud applications
• Perform ongoing system administration including maintaining user roles, monitoring application metrics, security settings, profiles, sharing rules, workflow rules and data integrity
• Perform debugging and interrogation of logs to investigate issues
• Work within an incident management framework to review and prioritise defects
• Collate, analyse and produce customised reports and dashboards as required in consultation with OCIO and business teams
• Troubleshoot identified Salesforce issues and work with external vendors to resolve them
• Install and configure 3rd party packages
• Raise support tickets with Salesforce
• Develop and maintain documentation on processes, policies, and configuration
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Maintain data integrity by doing regular checks and reviews of the data in the system
• Access level management, reporting, data management, training, release testing
• Be the contact for internal staff queries and escalations
• May be working as part of a team (eg Business Analyst, Salesforce and CMS Developers), actively participating in prioritising and tracking system improvements via monthly sprints
• Attend daily stand ups to review and discuss system improvements with developers and other 3rd party vendors.
• Exhibit a strong understanding of the Salesforce platform, with the ability to build custom fields, flows, custom views, and other content of intermediate complexity
Location
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