Closed
1 x Cisco Collaboration / Voice Administration Specialist
Tender ID: 449482
Tender Details
Organisation:
Tender #:
11693
Status:
Closed
Publish Date:
13 March 2021
Closing Date:
19 March 2021
Tender Description
The successful candidate is required to:
• Level 3 support of the department’s Cisco Unified Communications Manager, Cisco Unified Contact Centre Express, Cisco Unity, Cisco IM & Presence and Cisco Jabber.
• Administer and provide solutions for the Cisco Unified Communications systems above, including Expressways, Cisco Smart Licensing, UCS, RTMT, CAR and related diagnostic tools.
• Undertake diagnosis and problem resolution in relation to Cisco Contact Centre Express and Cisco Unified Communications.
• Consult, design and deploy maintenance tasks, such as application patching, and version upgrades.
• Liaise effectively with internal clients at all levels.
• Provide reports and advice to managers.
• Manage and deliver on competing priorities within tight timeframes.
• Collaborative and share knowledge, working as a team with other voice team members, particularly in the resolution of technical issues and planning.
• Keep abreast of daily monitoring and health check tasks to ensure the availability of the department’s voice and contact centre services.
Location
Similar Tenders
Active opportunities matching this tender's categories and regions.