Customer Relationship Management System

⁠⁠⁠Queensland Rail Information and Communications Technology (ICT) is seeking to partner with innovative and forward thinking Suppliers to provide a Customer Relationship Management (CRM) System to Queensland Rail internal business units.

1. Suppliers are invited to submit an offer(s) in response to Queensland Rail’s Request for Offer (RFO) QRP-19-99.
2. The RFO is defined in two parts, PHASE 1 and PHASE 2 see SECTION B: SCOPE
3. PHASE 1 details the functions, Business Units and processes considered for initial implementation of a CRM System. PHASE 1 must be fully costed.
4. PHASE 2 details possible future implementations.
5. The initial term for this Contract is five years, with up to two optional two-year extensions

The Specifications, Tender Questions (business requirements), Draft QITC Contract Terms, applicable modules and schedules and the non-functional documents are available from the Ariba Sourcing system.