Sourcing Support Officer
Tender ID: 402654
Tender Details
Tender Description
The Sourcing Support Officer will be the first point of contact for users of the Marketplace. You will provide first level support and advice to Marketplace users. You will respond to phone and email enquiries that cover a range of issues including procurement enquiries and technical platform issues.
This position plays an integral role in the assessment of new sellers who seek to join the Marketplace. Sellers are assessed for their commercial, technical and financial capacity as part of our value for money assessment process.
This role also manages the associated seller assessment workflow within the team and the broader operations program. You will also provide support and advice to buyers to assist them to use the Marketplace effectively for their sourcing requirements.
You will use your strong judgement to identify and escalate issues and matters to senior team members to ensure effective and timely resolution.
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