Integrated Customer Contact Centre Solution
Tender ID: 388012
Tender Details
Tender Description
T-1910-18/19-CCS - Council is seeking submissions that details:
* A proposed software / service to support the Contact Centre;
* A proposed design for how the software / service will integrate with or/and replace the technologies used by Council, and how this design will evolve to provide a final holistic solution that is strategically aligned. This should also include any call redirections to and from RCC, a confirmed local DNIS, identification of timed/untimed call traffic and identification of local/non local call traffic;
* A proposed approach and plan to implement the software / service in Council for operational use.
* How the contractor will provide ongoing support for the software / service.
Location
Similar Tenders
Active opportunities matching this tender's categories and regions.