After Hours Call Centre
Tender ID: 358407
Tender Details
Tender Description
Coliban Water invites tender submissions for an After Hours Contact Centre service agreement. We are seeking a skilled contractor to deliver after hours customer Contact Centre functions with an emphasis on faults and emergencies, as well as intermittent coverage during business hours. The services include taking calls, collecting data and escalating issues.
Please note that there will be no online forum, however queries will be accepted by email and phone up until 5pm, Thursday 5/07/2018. Question and Answer addendums will be posted on the site intermittently.
Electronic Tender Box:
All tender responses must be submitted to the Electronic Tender Box via the Tenders Vic website.
Tenders will only be accepted if lodged in the Electronic Tender Box by the stated closing time.
Tenders Vic advise that the process of uploading your electronic tender should be commenced at least 2 hours prior to the tender Closing Time to ensure your upload has fully completed by the Closing Time.
Tenders submitted by email or fax will not be accepted.
Location
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