Closed

Delivering Visa Services for Australia - Market Consultation Paper

Tender ID: 318392


Tender Details

Tender #:
DIBP NOTICE 22/17  
Status:
Closed
Publish Date:
24 June 2017
Closing Date:
23 July 2017

Tender Description

⁠⁠⁠The Australian Government is modernising the way it delivers visa and citizenship services to over eight million visa applicants each year.

The visa system is under growing pressure in managing increasing volumes of visa applications and travellers. It is envisaged that leveraging market capability, technology and services will improve the client experience and streamline processes for those seeking to visit or migrate to Australia.

The Department of Immigration and Border Protection has released this consultation paper to:
* Investigate ways to create an efficient, sustainable and innovative service delivery model
* Explore new technologies and innovative solutions to help design and build a global digital visa processing platform.

The Department encourages participation from a diverse range of potential providers including business process specialists, technology infrastructure and enterprise software experts, biometrics enrolment and verification providers, industry specific business processing or software vendors, robotics automation and artificial intelligence innovators.

This consultation is non-competitive. Responses will not advantage or disadvantage prospective tenderers in any future competitive procurement processes for visa service delivery. Any future prospective tenderers will not be evaluated based on any response to this market consultation.

Following the market consultation, the Department expects that next steps will include a sourcing and co-design process that begins with Request(s) for Expressions of Interest.



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