Delivering Visa Services for Australia - Market Consultation Paper
Tender ID: 318392
Tender Details
Tender Description
The Australian Government is modernising the way it delivers visa and citizenship services to over eight million visa applicants each year.
The visa system is under growing pressure in managing increasing volumes of visa applications and travellers. It is envisaged that leveraging market capability, technology and services will improve the client experience and streamline processes for those seeking to visit or migrate to Australia.
The Department of Immigration and Border Protection has released this consultation paper to:
* Investigate ways to create an efficient, sustainable and innovative service delivery model
* Explore new technologies and innovative solutions to help design and build a global digital visa processing platform.
The Department encourages participation from a diverse range of potential providers including business process specialists, technology infrastructure and enterprise software experts, biometrics enrolment and verification providers, industry specific business processing or software vendors, robotics automation and artificial intelligence innovators.
This consultation is non-competitive. Responses will not advantage or disadvantage prospective tenderers in any future competitive procurement processes for visa service delivery. Any future prospective tenderers will not be evaluated based on any response to this market consultation.
Following the market consultation, the Department expects that next steps will include a sourcing and co-design process that begins with Request(s) for Expressions of Interest.
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Big Rivers : Central Australia : East Arnhem : Greater Darwin
Australian Capital Territory
Tasmania
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