Provision of Automated Processing at Australian Airports

⁠⁠⁠The Department is looking for a Service Provider to provide and implement an automated processing solution to support the concept of a ‘seamless traveller’ movement through the Australian border protection process.

The three components are:
1. Solution 1 Incoming Passenger Card Replacement or S1 - replace the physical IPC with a solution that collects answers to IPC questions and passes it to DIBP systems;
2. Solution 2 Automated Border Control or S2 or Primary Line - supply, implement and maintain a replacement Australian Border Control solution that will eliminate the need for physical tickets and have the ability to process travellers using ‘contactless’ technology, removing the need for some travellers to present their passport; and
3. Solution 3 Exit Marshall Point Replacement or S3 or Secondary Line - remove the need for a manual triage process at the Exit Marshall Point and integrate with DIBP systems to remove reliance on the IPC card or tickets being used as a message stick.

Of the three components, this RFT is for Solution 2. The S2 Services includes the provision of infrastructure (Hardware and Software), installation and proof of proposed solution in the DIBP lab environment, pilot at first airport (Canberra) and rollout to nine (9) other airports including installation and testing of the solution in each of the identified airports, software integration and ongoing support and maintenance.

The successful Tenderer will also be required to, at DIBP’s discretion and following a separate request for tender issued by DIBP, enter into subcontract arrangements for the provision of S1 (Incoming Passenger Card Replacement) and S3 (Exit Point Marshall Point Replacement) solutions, (if it is not the successful tenderer for S1 (Incoming Passenger Card Replacement) and/or S3 (Exit Marshall Point Replacement) and act as a prime contractor in respect of those solutions.