Provision of Headsets, Amplifiers and Related Services
Tender ID: 276456
Tender Details
Tender Description
There is approximately 750 operational staff using headsets and amplifiers: a total of 450 dispatchers and 300 call takers across ESTA’s three ESTA sites with location in Burwood East, Melbourne and Ballarat.
ESTA seeks to appoint a provider for the provision of headsets, amplifiers and related services. The services required include but not limited to repairs and maintenance of headsets and amplifiers, pick up of equipment for repair or replacement and delivery to ESTA sites. It is also required that an asset management system with the functionality of tracking of all headsets issued to staff, repairs and replacement, equipment status, end of life, reporting and online ordering be made available and accessible online to ESTA appointed staff in each site. A mandatory headset and amplifier trialling will be conducted with the shortlisted tenderers for products offered which are different brand and models from what is currently used by ESTA.
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