Closed
Ausgrid Contact Centre Managed Service RFT
Tender ID: 256447
Tender Details
Organisation:
Tender #:
-
Status:
Closed
Publish Date:
16 January 2016
Closing Date:
5 February 2016
Tender Description
The technical support for Ausgrid's Contact Centre applications is currently provided via a mix of internal resourcing and support agreements with various 3rd parties (Telstra, NICE, Genesys and Nuance).
Ausgrid is seeking to award to a partner for:
* Level 1 and 2 technical support for Genesys,
* Level 3 and 4 Genesys Support including service request fulfilment
* Provision of a centralised helpdesk function to log issues regarding any contact centre related application (Genesys, NICE, Avalanche, Nuance).
The tender also includes optional support services allowance for Ausgrid to be able to draw down on to allow for services including DR / Patching work.
Location
New South Wales
:
Central West
:
Far North Coast
:
Far West
:
Hunter
:
Illawarra
:
Mid North Coast
:
Murray
:
New England
:
Orana
:
Riverina
:
Southern Highlands
:
Sydney
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