Customer Experience (CX) Training Program
Tender ID: 612425
Tender Details
Tender Description
Mildura Rural City Council is seeking Tender responses from suitably qualified individuals and organisations to provide a Customer Experience (CX) Training Program to build consistent, organisation-wide capability in customer experience by equipping all staff and leaders with the knowledge, skills and tools to understand, apply and embed the Mildura Rural City Council CX Framework. The training program aims to strengthen CX culture, align practice with Council’s Business Excellence principles, and ensure staff can deliver clear, consistent and customer-focused service across all roles and teams.
ENQUIRIES: Any tender enquiries should be directed to the online forum .
SUBMISSIONS: Completed responses can ONLY be submitted electronically by uploading into the tendering System. Respondents will receive a confirmation email response upon completion.
Submissions must be fully received by the closing time as late submissions will not be accepted. Council is not bound to accept the lowest priced Tender or all or any part of a Tender and reserves the right to conduct the Request for Tender process and select the successful respondent(s) as it sees fit. All responses must be made by online submission. Any response made by any other means (open email, facsimile, post or in person) will not be considered.
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